Promise #1: We Listen

Doctors must listen to properly diagnose. Mechanics must listen to properly repair. Listening is just as important in our work.

When you call the HurtLine, you’ll be connected to a Personal Injury expert who will listen carefully to your story, who will then properly guide you through the next steps.

Promise #2: Personal Service

Your first meeting is with a Personal Injury lawyer, not a law clerk or a secretary. Our team of five lawyers is the largest Personal Injury group in the Niagara Region giving us the legal resources to meet personally with each and every client.

Promise #3: Free Initial Consultation

There is no charge to you for this initial meeting with a lawyer. Your only risk for calling the HurtLine is one hour of your time, from which you will benefit from valuable advice to potentially proceed with legal action.

Promise #4 Clarity

We know that you don't have a law degree. That’s why you called the HurtLine. We endeavour to explain everything clearly and in everyday terms, so you aren’t left wondering what is going on. We save our “legalese” for dealing with insurance companies and the other party’s lawyers.

Promise #5: Communication

Keeping you informed isn’t just about the clarity of our language, it is about doing our best to ensure that we keep you up-to-date on significant developments in your case. Calling the HurtLine ensures ongoing communication from beginning to end, so you’ll never be left wondering what is going on.

Promise #6: Timeliness

There are many things beyond our control – we can not make you heal faster, for example – but we assure you that everything within our control will be done in a timely fashion. The Civil Litigation process is not quick one, but we promise you that we will ensure that your best interests are moved forward efficiently, and that you will be aware of the ongoing, necessary steps.

Promise #7: Network of Experts

We have a vast network of experts at our disposal to consult on your behalf, including medical specialists, accident reconstruction specialists, engineers, accountants, rehabilitation and vocational consultants.

Promise #8: Exclusivity

Many multi-disciplined law practices have other areas of expertise and may even defend insurance companies and other defendants in personal injury cases. The HurtLine, in contrast, is laser focused. We only practice Personal Injury law. And only represent victims.

Promise #9: No Fees Until Recovery

We see through cases to the end, and unless you win, we don't get paid. So you can rest assured that your case is being given the utmost attention without worrying about mounting legal bills. For information on recent successful HurtLine cases, visit our BlogNews page.